Terms of Service

Last updated: December 27, 2025

Welcome to Mosaic. These Terms of Service govern your use of our website and the arcade game development services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

1. Service Description

Mosaic provides arcade game development services, including cross-cultural game development, market research, and market entry consulting. Our services are designed for professional game developers, studios, and organizations seeking expertise in arcade gaming across different markets.

The specific scope, deliverables, timelines, and pricing for each project are defined through individual service agreements. The information on our website serves as a general description of our capabilities and should not be considered a binding offer for any specific project.

2. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and truthful information in all communications and project submissions
• Use our services only for lawful purposes and in accordance with these terms
• Respect intellectual property rights of Mosaic and third parties
• Maintain confidentiality of any sensitive information shared during consultations
• Not attempt to gain unauthorized access to our systems or networks
• Not interfere with or disrupt our services or servers

You agree not to use our services to:

• Transmit harmful, offensive, or illegal content
• Engage in fraudulent activities or misrepresentation
• Violate any applicable local, national, or international laws
• Infringe upon the rights of others, including intellectual property rights
• Distribute malware, viruses, or other harmful code

3. Website Access and Communication

Our website is accessible to all visitors without the need for account registration. However, to engage our services, you will need to provide contact information and project details through our inquiry forms or direct communication channels.

You are responsible for:

• Maintaining the confidentiality of any login credentials if provided for project collaboration tools
• Ensuring the security of your own email accounts and communication channels
• Notifying us immediately of any unauthorized use of your account or security breaches
• Updating your contact information to ensure effective communication

We reserve the right to restrict or terminate access to our services for users who violate these terms or engage in activities that may harm our business, reputation, or other clients.

4. Service Availability and Modifications

We strive to provide reliable and consistent services. However, service availability may be affected by:

• Scheduled maintenance or updates to our website
• Technical issues or unforeseen circumstances beyond our control
• Changes in team availability or capacity constraints
• Market conditions affecting project timelines

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will make reasonable efforts to notify active clients of significant changes that may affect ongoing projects.

Service modifications, updates to our offerings, or changes to pricing structures will be communicated through our website. Existing service agreements will remain governed by the terms agreed upon at the time of engagement.

5. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Mosaic or its content suppliers and is protected by intellectual property laws.

Our Content: You may view and use our website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

Client Content: Any materials you provide to us during the course of our services remain your property. By sharing content with us, you grant Mosaic a limited license to use this content solely for the purpose of delivering the agreed-upon services.

Work Product: Intellectual property rights to deliverables created specifically for your project will be addressed in individual service agreements. Generally, upon full payment, you will receive rights to use the deliverables for their intended purpose.

Portfolio Rights: Unless otherwise agreed, we reserve the right to use project descriptions and non-confidential materials as examples of our work in portfolios, case studies, and marketing materials.

6. Pricing and Payment

Service pricing is quoted in USD and may vary based on project scope, complexity, and requirements. The prices listed on our website serve as starting points and may be adjusted for individual projects.

Payment terms and schedules will be specified in individual service agreements. Generally:

• An initial deposit may be required before work commences
• Milestone payments may be established for longer-term projects
• Final payment is typically due upon project completion or delivery of final deliverables
• Late payments may incur additional fees as specified in the service agreement

All fees are exclusive of applicable taxes, which are the responsibility of the client. We reserve the right to adjust pricing for future projects based on market conditions or changes in service offerings.

7. Warranties and Disclaimers

We provide our services with professional care and expertise. However:

• Our website and services are provided on an "as is" basis without warranties of any kind
• We do not guarantee specific outcomes or results from market research or consulting services
• Market conditions, player preferences, and competitive landscapes may change unexpectedly
• The success of arcade games depends on numerous factors beyond our control

While we strive for accuracy in all our work, we disclaim warranties regarding:

• Uninterrupted or error-free operation of our website
• Complete accuracy of market data or competitive analysis
• Fitness for a particular purpose beyond the scope defined in service agreements
• Non-infringement of third-party rights in materials we create or reference

8. Limitation of Liability

To the maximum extent permitted by law, Mosaic shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from your use or inability to use our services
• Decisions made based on information or recommendations we provide

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

9. Indemnification

You agree to indemnify, defend, and hold harmless Mosaic, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these terms, or infringement of any intellectual property or other rights of any third party.

10. Termination

Either party may terminate a service agreement according to the terms specified in that agreement. Upon termination:

• Payment for work completed up to the termination date will be due
• We will return or destroy confidential client materials as requested
• Both parties will fulfill any remaining obligations specified in the service agreement
• Provisions regarding confidentiality and intellectual property will survive termination

We reserve the right to immediately terminate or suspend access to our services if you breach these terms or engage in activities that may harm our business or other clients.

11. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Turkey. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Istanbul, Turkey.

If you are entering into service agreements from other jurisdictions, specific terms regarding governing law and dispute resolution may be addressed in individual contracts.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by posting the updated terms on this page with a new "Last updated" date.

Continued use of our website or services after changes are posted constitutes acceptance of the modified terms. If you do not agree with the updated terms, you should discontinue use of our services.

13. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.